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Reach out to us in case of tracking, refunds, queries or warranty related issues.

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Popular Questions

We are answering the most commonly asked questions so you don’t have to waste energy sending an email.

At Electric Scooter House, we offer several shipping methods to ensure you receive your electric scooter in a manner that’s most convenient for you:

  1. Standard Shipping: Our default shipping method, which typically takes 5-7 business days. We’ve partnered with reliable courier services to ensure your order arrives safely and on time.
  2. Express Shipping: For those who need their scooter in a hurry, we offer express shipping which typically ensures delivery within 2-3 business days.
  3. In-Store Pickup: If you’re located near our Fresno store, you can opt for in-store pickup. Order online and your scooter will be ready for collection within 24 hours.
  4. Local Delivery: As part of our commitment to our local community, we offer free local delivery within Fresno city limits. We aim to deliver within 48 hours of order confirmation.

Please note that shipping times may vary depending on your location and the availability of the product. Further details about shipping costs and delivery times will be provided at checkout.

At Electric Scooter House, we aim to ensure that you are completely satisfied with your purchase. However, if for any reason you are not, we offer a straightforward return policy:

  1. 30-Day Return: You can return your purchase within 30 days of receiving the product. The item must be unused, in the same condition that you received it, and in its original packaging.
  2. Refund Process: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
  3. Exchanges: We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email and we will provide instructions.
  4. Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

No, our free shipping policy applies to outbound orders only. Customers are responsible for covering the cost of return shipping. In the event of a refund, this cost will be deducted from the total refund amount.

If you need more information please contact us

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Email us

contact@electricscooterhouse.com

Address

4140 E Fountain Way, Fresno, CA 93726

Call Us

+1 (559)-456-91-23